Applications open: 10 remote customer service jobs

You do not have to write code to earn an in­come work­ing re­mote­ly. Busi­ness­es need peo­ple who can an­swer ques­tions, re­solve prob­lems, or­gan­ise in­for­ma­tion and help cus­tomers feel com­fort­able us­ing their ser­vices.

For Trinidad and To­ba­go, cus­tomer ser­vice of­fers a prac­ti­cal route in­to the glob­al re­mote work­force. Ex­pe­ri­ence gained in re­tail, hos­pi­tal­i­ty, bank­ing, in­sur­ance or a call cen­tre can pro­vide a foun­da­tion for these op­por­tu­ni­ties.

I searched the Digipreneur Net­work’s Job board’s live in­ven­to­ry and se­lect­ed 10 ful­ly re­mote open­ings with ad­ver­tised pay.

All ten were live on No­vem­ber 9. Vis­it digipreneur.net­work/jobs to find the full de­scrip­tions and ap­pli­ca­tion links.

The fig­ures be­low show month­ly and year­ly equiv­a­lents be­fore de­duc­tions. TTD es­ti­mates use US$1 = TT$6.72, round­ed from the Cen­tral Bank’s No­vem­ber 6 buy­ing rate.

Util­i­ty prof­it: cus­tomer sup­port spe­cial­ist

Help renters arrange util­i­ties, an­swer ques­tions and fol­low up by phone, text and email. The four-month con­tract re­quires a work lo­ca­tion with­in two hours of US Cen­tral Time. Base pay is US$800 month­ly or US$9,600 an­nu­alised: ap­prox­i­mate­ly TT$5,376 month­ly or TT$64,512 year­ly, plus pos­si­ble com­mis­sions.

Wing: cus­tomer ser­vice rep­re­sen­ta­tive

Han­dle calls, re­solve con­cerns and up­date cus­tomer ac­counts. This LATAM open­ing re­quires at least one year’s ex­pe­ri­ence and US work­ing hours. De­pend­ing on ex­pe­ri­ence, ad­ver­tised month­ly ceil­ings are US$1,000, US$1,200 or US$1,400. The out­er ceil­ings equal US$12,000–US$16,800 year­ly: TT$6,720–TT$9,408 month­ly or TT$80,640–TT$112,896 year­ly.

Lu­na­Joy: pa­tient care co­or­di­na­tor

Sup­port pa­tients, sched­ule ap­point­ments and main­tain records. The LATAM-ad­ver­tised role asks for two years’ rel­e­vant ex­pe­ri­ence and a re­lat­ed de­gree or equiv­a­lent ex­pe­ri­ence. At US$8 hourly, an il­lus­tra­tive 40-hour week across 52 weeks gives US$1,387 month­ly or US$16,640 year­ly: ap­prox­i­mate­ly TT$9,318 month­ly or TT$111,821 year­ly. Hours re­quire con­fir­ma­tion.

Re­mote: pay­roll client ser­vices co­or­di­na­tor

An­swer pay­roll ques­tions, doc­u­ment prob­lems and es­ca­late com­pli­cat­ed cas­es. This Amer­i­c­as role of­fers US$19,650–US$55,200 year­ly, de­pend­ing on lo­ca­tion and ex­pe­ri­ence. Month­ly equiv­a­lents are US$1,638–US$4,600: ap­prox­i­mate­ly TT$11,004–TT$30,912 month­ly or TT$132,048–TT$370,944 year­ly.

Job Duck: in­take and client re­la­tions spe­cial­ist

Guide prospec­tive le­gal clients, arrange ap­point­ments and fol­low up on en­quiries. Eng­lish and Span­ish, client-fac­ing ex­pe­ri­ence and Pa­cif­ic busi­ness hours fea­ture promi­nent­ly. Pay is US$1,150–US$1,220 month­ly or US$13,800–US$14,640 year­ly: TT$7,728–TT$8,198 month­ly or TT$92,736–TT$98,381 year­ly.

Job Duck: le­gal of­fice in­take co­or­di­na­tor

Man­age on­board­ing, doc­u­ments, cal­en­dars and client com­mu­ni­ca­tion. Ap­pli­cants need three to five years sup­port­ing a law firm and avail­abil­i­ty dur­ing Cen­tral busi­ness hours. Pay is US$1,142–US$1,220 month­ly or US$13,704–US$14,640 year­ly: TT$7,674–TT$8,198 month­ly or TT$92,091–TT$98,381 year­ly.

Job Duck: client in­take and lead man­age­ment spe­cial­ist

Re­spond to en­quiries, main­tain CRM records and keep po­ten­tial clients mov­ing through in­take. Cus­tomer ser­vice ex­pe­ri­ence and Span­ish are pre­ferred; East­ern busi­ness hours ap­ply. Pay is US$1,150–US$1,220 month­ly or US$13,800–US$14,640 year­ly: TT$7,728–TT$8,198 month­ly or TT$92,736–TT$98,381 year­ly.

Job Duck: so­cial se­cu­ri­ty in­take sup­port spe­cial­ist II

Fol­low up on doc­u­ments and med­ical records while keep­ing clients in­formed. One year in cus­tomer ser­vice or sales, ad­vanced Eng­lish and East­ern busi­ness hours are re­quired. Pay is US$1,150–US$1,220 month­ly or US$13,800–US$14,640 year­ly: TT$7,728–TT$8,198 month­ly or TT$92,736–TT$98,381 year­ly.

Job Duck: in­take and cus­tomer ser­vice co­or­di­na­tor I

Han­dle en­quiries, sup­port Span­ish-speak­ing clients and trans­fer mat­ters to le­gal teams. The role asks for two to three years’ in­take ex­pe­ri­ence and East­ern busi­ness hours. Pay is US$1,142–US$1,220 month­ly or US$13,704–US$14,640 year­ly: TT$7,674–TT$8,198 month­ly or TT$92,091–TT$98,381 year­ly.

Job Duck: overnight in­take spe­cial­ist

Help prospec­tive clients out­side nor­mal of­fice hours. Ap­pli­cants need over two years in in­side sales or phone sell­ing. Hours are Sun­day–Thurs­day, 7pm–4am East­ern. Pay is US$1,142–US$1,220 month­ly or US$13,704–US$14,640 year­ly: TT$7,674–TT$8,198 month­ly or TT$92,091–TT$98,381 year­ly.

Prepar­ing for these op­por­tu­ni­ties

Five cer­tifi­cate pro­grammes can help read­ers build rel­e­vant skills.

The Zen­desk Cus­tomer Ser­vice Pro­fes­sion­al Cer­tifi­cate on LinkedIn Learn­ing de­vel­ops lis­ten­ing, trou­bleshoot­ing and dif­fi­cult-con­ver­sa­tion skills.

The CVS Health Call Cen­ter Cus­tomer Ser­vice Pro­fes­sion­al Cer­tifi­cate on Cours­era cov­ers tele­phone ser­vice, em­pa­thy, con­flict res­o­lu­tion and da­ta en­try.

Hub­Spot’s Ser­vice Hub Soft­ware Cer­ti­fi­ca­tion de­vel­ops fa­mil­iar­i­ty with help desks, cus­tomer records and re­port­ing. Lessons are free; cer­ti­fi­ca­tion ex­er­cis­es re­quire a Pro­fes­sion­al or En­ter­prise sub­scrip­tion.

The Mi­crosoft Cus­tomer Ser­vice (with AI) Pro­fes­sion­al Cer­tifi­cate on Cours­era cov­ers com­plaint res­o­lu­tion, ser­vice stan­dards, cus­tomer da­ta and AI-as­sist­ed work­flows.

The Sales­force Sales Op­er­a­tions Pro­fes­sion­al Cer­tifi­cate on Cours­era builds CRM, ac­count man­age­ment and re­port­ing skills use­ful where sup­port over­laps with sales.

These are prepa­ra­tion op­tions; none is ex­plic­it­ly re­quired by these ten em­ploy­ers. Start with one suit­ed to your skills gap.

Em­ploy­ers al­so want clear Eng­lish, ac­cu­rate doc­u­men­ta­tion, em­pa­thy and de­pend­able fol­low-up. Sev­er­al re­quire Span­ish or spe­cial­ist le­gal knowl­edge. Prac­tise pro­fes­sion­al emails, cus­tomer calls and spread­sheets. Pre­pare ex­am­ples show­ing how you solved prob­lems, pro­tect­ed con­fi­den­tial in­for­ma­tion or im­proved ser­vice.

Your CV should show what you have ac­tu­al­ly done. In­clude the num­ber of cus­tomers you as­sist­ed, the sys­tems you used and any mea­sur­able ser­vice re­sults you can sup­port. A re­tail work­er who han­dled com­plaints, pay­ments and dai­ly records al­ready has ex­am­ples worth dis­cussing. For an in­ter­view, pre­pare a brief sto­ry ex­plain­ing the sit­u­a­tion, your re­sponse and the out­come, us­ing re­al ex­pe­ri­ence in pre­vi­ous roles and avoid­ing con­fi­den­tial cus­tomer de­tails.

Check your equip­ment too. Wing spec­i­fies a we­b­cam, noise-can­celling head­set, main in­ter­net and back­up con­nec­tiv­i­ty. Read the re­quire­ments, tai­lor your CV and ap­ply to these jobs on the Digipreneur Net­work. When you get to the site, look at the nav­i­ga­tion bar for “re­mote jobs”.

You can fil­ter for the cus­tomer ser­vices jobs or you type these jobs in­to the job board search and ap­ply.

Get­ting paid from in­ter­na­tion­al em­ploy­ers

To get paid by these com­pa­nies abroad, the best thing for you to do is set up these four things. Set up Pay­Pal and Pay­oneer, as many of the em­ploy­ers you come across will pay you through these ac­counts. You should then set up Sen­dana or Spot­Pay which will al­low you to re­ceive those funds from Pay­Pal, keep the funds in USD and get a Visa deb­it card. All set­up guides are on Digipreneur Net­work.

Hap­py hunt­ing.

Keron Rose is a Caribbean dig­i­tal strate­gist and dig­i­tal no­mad based in Thai­land. He helps en­tre­pre­neurs build, mon­e­tise, and scale their dig­i­tal pres­ence while ac­cess­ing glob­al op­por­tu­ni­ties. Vis­it keron­rose.com to learn more about the dig­i­tal world.