Capgemini Says AI Needs Strong Cloud Foundations for Success
Research by Capgemini has found that 59% of firms are piloting, if not deploying, multi-agent systems.
This means agentic AI is fast moving beyond sandbox testing for tech-savvy challengers to the new normal for finservs – but no matter how sophisticated the AI ecosystem, it is only as strong as the cloud it is hosted on.
Capgemini’s World Cloud Report for Financial Services 2027 explores the state of cloud for finservs, exploring insights from 14 global markets and 1,100 finserv leaders.
To elaborate on the report, Ravi Khokhar, Global Head of Cloud for Financial Services at Capgemini talks to FinTech Magazine about what the findings mean.
“This year’s World Cloud Report for Financial Services shows that financial institutions are moving beyond experimentation with individual AI agents toward deploying multi-agent systems across their operations,” he says.
“The opportunity extends well beyond productivity gains, with AI agents beginning to transform customer service, compliance, underwriting and claims management.”